QUESTIONS & ANSWERS

Frequently Asked
Questions

General
Frequently Asked Questions

A wood-burning fireplace accumulates a substance called creosote over time that must be mechanically removed. Creosote is highly flammable, which means a build-up of it is an extreme fire hazard. Gas fireplaces should be checked annually to make sure gas leaks are not taking place and that all components are working properly. Servicing your fireplace ensures that you and your family are safe, plus it provides the most attractive fireplace experience.

• Fireplace and Chimney Cleaning, Inspection, Repairs, & Installation
• Gas Fireplace Repairs & Installation
• Dryer Vent Cleaning & Inspection
• Gutter & Downspout Clearing
• Chemical Treatment for Creosote Buildup

• Chimney sweep & inspection should be performed annually according to the National Fire Prevention Association.
• Dryer vent cleaning & inspection should be performed annually at a minimum, according to the National Fire Prevention Association.
• Gutter clearing should be performed on an as-needed basis. Most will need it at least once a year.

We are fully insured, including Workers’ Compensation, for any project and are happy to send a Certificate of Insurance upon request. Texas does not require chimney sweeps to be licensed. However, as part of our commitment to excellence, our technicians are certified by the CSIA (Chimney Safety Institute of America) and NFI (National Fireplace Institute).

First, a new technician on our team must apprentice under a certified technician. Then he/she must spend numerous hours studying all forms of fireplace maintenance, repair, and installation by using material obtained from the CSIA or NFI. Finally, the technician must pass a comprehensive certification test administered by the entity. To maintain their certification, the technician must complete continuing education units (CEUs) annually.

Our commitment to excellence while building long-lasting relationships with our customers is what sets us apart from other chimney companies. Although licensing is not required for chimney sweeps in Texas, we feel it is of the utmost importance to have the best trained and most knowledgeable technicians possible. That’s why our technicians are certified by the Chimney Safety Institute of America (CSIA) and the National Fireplace Institute (NFI). We make certain that your property is properly maintained and as safe as possible because your safety is our top priority.

Apartment/Multi-family Residences Only
Frequently Asked Questions

Gutter clearing does not require entry into the apartments. However, chimney and fireplace services do require an entry. Chimneys are cleaned from the inside using the latest technology available. Dryer vents are cleaned from the outside, but our technicians also need entry to the apartment to turn on the dryer and ensure thorough cleaning. In some cases, dryer vents need complete cleaning from the inside.

We always request an escort. This protects the resident, the community, and our company.

There are several factors that may affect the price of our services, including but not limited to:
• Length of time since service was last performed professionally
• Number of stories of the building and steepness of the roof
• Number of units needing service
• Number of services we perform at one time
• Location of the job site